Terms + Conditions
Terms and Conditions
All prices are in New Zealand Dollars (NZD).
Soul Clothing is a New Zealand Owned Business.
Free shipping in New Zealand with any purchase over $150. For purchases under $150 shipping is $7, Rural delivery is $10.
Please be aware that if you return your item a flat rate of $7 will be deducted to cover the initial courier cost. You are responsible for the payment of courier fees for any exchanges or returns.
Please allow 2-3 Business days for delivery from when the order was received. Rural delivery can take up to 5 Business days depending on your area.
If you have any concerns regarding the delivery of your order please make direct contact with the courier company. We are happy to help further if you contact us and provide the query number provided by the courier company.
We do ship internationally however you are responsible to pay for any taxes or duties on delivery into your country.
Everywhere else in the World $80.
Please note that we are also a physical store. This means that there is the potential for someone to be purchasing an item in our store at the same time you are purchasing online. If this does occur we will give preference to the sale that occurred over the counter as we cannot chase someone down the street! If the unlikely event of this happening we will contact you straight away and organise a refund (or exchange for another item if you wish).
Orders and Returns
Returns & Exchanges
Full priced items can be returned for a refund minus any shipping costs, but please email immediately.
Flick through an email with any questions at firstname.lastname@example.org or call 034432334.
Items that cannot be returned for a refund or exchange are underwear, sunglasses, jewellery, headwear & SALE ITEMS
RETURNS MUST BE RECEIVED BACK TO US WITHIN 14 WORKING DAYS FROM YOU RECEIVING THE GOODS. RETURNS MUST BE IN THE CONDITION YOU RECEIVED IT: UNWORN & ORIGINAL TAGS STILL ATTACHED.
How to return or exchange your purchase…
SALE ITEMS CAN NOT BE RETURNED. If you are unsure about sizing or fit please contact us to discuss
- Click & Collect comes under the same returns policy as online purchases
- Before returning an item PLEASE contact us within 24 hours of receiving your order by emailing us at email@example.com, or phoning us on 0212844338 explaining what you are returning.
- If you are wanting to exchange a full priced item we suggest ordering the size you want from our online shop and then returning the incorrect size for a refund. Please note the item you are returning still needs to get back to us within the time frame under our T & Cs
- Please have your return back to us within 14 working days of you receiving it.
- Please send your package via Track & Trace methods only. Please enclose all relevant information.
Please note: Soul Clothing is not responsible for the payment of the return shipping. If you are wanting to exchange, the cost of the postage for the new garment is at your expense. We suggest you include a prepaid bag with your return. You are responsible for the tracking of the prepaid bag that you supply us for your exchange. We are more than happy to help with size selection and fitting over the phone to try to get it correct first time.
UNTIL AN ITEM IS RECEIVED AT SOUL CLOTHING, IT IS YOUR RESPONSIBILITY, LOST PACKAGES = TEARS, SO PLEASE TRACK & TRACE! THE SAME APPLIES FOR A PRE-PAID BAG THAT YOU INCLUDE FOR AN EXCHANGE. * Update... COVID19 we understand everything is taking longer than usual all we ask is you communicate. We are here! Just get in contact with us when you receive your delivery.
If you change your mind about a full priced purchase you can return your item for store credit. Sale items can not be returned
In the unfortunate circumstance of an item, you purchase is faulty, please contact us as soon as you discover the fault. If the fault is minor and can be fixed, we can choose to repair the item. If the fault cannot be repaired we will replace the item for you, subject to availability. If no replacement is available we will happily issue you a refund.
Items purchased under pre-order are items that we do not yet have in store and will be sent to you once we receive them.
Please note if you order an in-stock item in the same purchase as your pre-order they will be shipped together.
We are not responsible for any items that we cannot supply to you due to us being short shipped by the supplier.
We are not responsible for the delay in delivery to us for items that you have pre-ordered.
Should either of the above two things happen, we will contact you straight away to issue you a refund, or advise of the late arrival.
Item’s on our website that display “Online Only” are items that are not available in our physical store. If you live locally you can choose the store pick up option at the checkout on our website. Please note that the same terms and conditions apply as with any other purchase.
If you are returning item/s for a refund this will be processed the same way you paid for it. This is provided the goods are returned to us under the conditions described in our returns section.
Once received back at Soul Clothing please allow 2-3 business days for your return to be processed.
Credit card refunds can take 2-3 business days depending on your bank.
If you purchased via our account to account method on our website, please include your bank account details with your return.
If you purchased using Laybuy we notify Laybuy directly of the amount you are to be refunded. You will then be issued your refund from Laybuy.
Payment, Pricing & Promotions
All prices are in New Zealand currency, NZD$
We accept payment via credit card (MasterCard, VISA) Payment Express. Payment Express automatically encrypts your confidential information in transit from your computer to ours, using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Direct bank deposits are also an option for payment. Please make sure all personal information, address, email, credit card and banking details are filled out correctly so we can send your things as quickly as possible!
General… The price of goods and services, delivery and other charges displayed on the Soul Clothing website are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product description or other content of the web site is accurate, complete, reliable, current or error-free.
Soul Clothing Privacy statement… We will use your information in the strictest confidence. We will keep your information private and we do not record any credit card information. If you have signed up to our mailing list and no longer wish to receive emails, simply email us with ‘unsubscribe’ in the subject area, and we will remove you from the list. We adhere to the requirements of the NEW ZEALAND Privacy Act 1993.
Spend and Save Soul Rewards
At Soul Clothing we would like to reward our loyal and regular customers with a tiered rewards programme. This rewards system can be used both online and in-store. Please note the terms of this system outlined below:
- Points are accumulated at 1 point per $1 spent
- Points are not accrued from sale items
- Rewards cannot be used in conjunction with any other discount
- Once you have redeemed a reward this cannot be reversed
- Points from online purchases will not show in your account until your order has been fulfilled
- Rewards and points are non-transferable
- Rewards expire within 1 year of redeeming.
To check your points balance and rewards please log into your online account, or enquire in store.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies, we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 16 Helwick St, Wanaka, 9305.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
What data does the Facebook pixel collect?
The Facebook pixel receives these types of data:
Http Headers – Anything present in HTTP headers.
HTTP Headers are a standard web protocol sent between any browser request and any server on the internet.
HTTP Headers include IP addresses, information about the web browser, page location, document, referrer and person using the website.
Pixel-specific Data – Includes Pixel ID and the Facebook Cookie.
Button Click Data – Includes any buttons clicked by site visitors, the labels of those buttons and any pages visited as a result of the button clicks.
Optional Values – Developers and marketers can optionally choose to send additional information about the visit through conversion tracking.
Example custom data events are conversion value, page type, and more.
Form Field Names – Includes website field names like ‘email’, ‘address’, ‘quantity’ for when you purchase a product or service.
We don't capture field values unless you include them as part of Advanced Matching, or conversion tracking.